Contact Us

Thank you for visiting Auteliay. We can assist with products, orders, payments, shipping, tracking, damaged or incorrect items, returns, refunds, and website policies.

Customer Service

Email: service@auteliay.com

Telephone: +86 18358749857

Include your order number when contacting us about an existing order. Do not send complete payment card numbers, security codes, PINs, passwords, or banking credentials.

Business Information

Brand name: Auteliay

Official website: https://auteliay.com

Legal business name: Shanghai Luyin Network Technology Co., Ltd.

Registered business address: No. 559 Yueluo Road, Baoshan District, Shanghai

Customer service email: service@auteliay.com

Telephone: +86 18358749857

Returns

Contact service@auteliay.com before returning an item. Do not send an unauthorized return to the registered business address. We will provide the appropriate return instructions after reviewing an eligible request.