Shipping Policy


  1. Order Processing

Orders are normally processed within 1–3 business days, excluding weekends and U.S. federal holidays.

Customized, personalized, engraved, preorder, and made-to-order pieces may require additional processing time. Any extended production estimate will be displayed on the applicable product page.

  1. Estimated Delivery Times

United States Standard Shipping: 5–10 business days
United States Expedited Shipping: 2–5 business days
International Shipping: 7–20 business days

Delivery estimates begin after an order has been processed and handed to the carrier. These timeframes are estimates and are not guaranteed unless expressly stated at checkout.

  1. Shipping Rates

Available delivery methods and shipping charges are calculated and displayed at checkout. Promotional free shipping, when offered, may be subject to minimum-purchase requirements and destination restrictions.

  1. Order Tracking

Once your order ships, we will send a confirmation email containing available tracking information. Tracking updates may take 24–72 hours to appear after the shipping label is created.

  1. Address Changes

Please review your address carefully before submitting an order. Contact us at service@auteliay.com as soon as possible if a change is needed.

We cannot guarantee address changes after fulfillment begins. Customers are responsible for additional costs caused by incomplete or incorrect address information.

  1. Shipping Delays

Carrier delays, customs inspections, severe weather, holidays, and other events outside our reasonable control may affect delivery.

If we cannot ship within the timeframe originally promised, we will notify you and provide available options, which may include accepting the delay or canceling for a refund.

  1. Lost, Stolen, or Damaged Packages

If tracking has not updated for 7 business days, or your order arrives damaged, contact us within 7 days at service@auteliay.com

Include your order number and relevant photographs. We will review the carrier information and help determine the appropriate resolution.

AUTELIAY is not responsible for packages confirmed as delivered to the address entered at checkout, but we will assist you with a carrier claim where possible.

  1. International Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or local fees. Unless stated otherwise at checkout, these charges are the customer’s responsibility.

Refusal to pay customs charges may result in the package being returned. Original shipping fees and return-related costs may be deducted from the refund where permitted.

  1. Contact

For shipping assistance, email service@auteliay.com and include your order number.