Return Policy

RETURN & REFUND POLICY

We want you to feel confident in every AUTELIAY purchase.

  1. Return Window

Eligible items may be returned within 30 calendar days after confirmed delivery.

  1. Return Conditions

To qualify for a return, the item must be:

• Unworn, unused, and undamaged.
• Free from scratches, alterations, fragrance, cosmetics, or signs of wear.
• Returned with its original packaging, tags, certificates, and included accessories.
• Accompanied by proof of purchase.

We reserve the right to refuse items that do not meet these conditions.

  1. Non-Returnable Items

The following items are normally final sale:

• Personalized, engraved, resized, or custom-made jewelry.
• Gift cards.
• Final-sale or clearance items marked non-returnable.
• Earrings with removed hygiene seals, where applicable.
• Items damaged through misuse, improper storage, or normal wear.

This limitation does not affect rights that cannot legally be excluded.

  1. Starting a Return

Email service@auteliay.com before sending an item. Include your order number and reason for return.

If approved, we will provide return instructions and the correct return address. Items sent without prior authorization may not be accepted.

  1. Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a tracked and insured shipping method. AUTELIAY is not responsible for return packages lost or damaged before reaching our return facility.

  1. Damaged or Incorrect Items

Inspect your order promptly after delivery. Report damaged, defective, or incorrect items within 7 days by emailing service@auteliay.com with:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging.

If the claim is approved, we will arrange an appropriate replacement, refund, or other remedy.

  1. Refunds

After receiving and inspecting your return, we will notify you of the decision.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time to post the funds.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or otherwise required by law.

  1. Exchanges

For a different item or size, please contact us. Depending on availability, we may offer a direct exchange or ask you to return the original item and place a new order.

  1. Order Cancellations

Cancellation requests must be submitted as soon as possible. We cannot guarantee cancellation after fulfillment has begun.

Customized, engraved, and made-to-order items cannot normally be canceled once production starts.

  1. Contact

Return questions may be sent to service@auteliay.com